Returns & Refund Policy

Last Updated: January, 2026

We want you to love your TivoraWorld purchase. Here’s our straightforward policy for returns, replacements, and refunds.

1. Damaged or Defective Products

✅ Eligible for Replacement

Timeframe: Report within 48 hours of delivery
Proof Required: Unboxing video showing damage + order details
Process: Same product replacement (subject to availability) – Delivered within 7 Days
Shipping: Free replacement shipping

Contact: [email protected]

2. Change of Mind

❌ Not Eligible for returns or refunds

No returns accepted if you simply “don’t like” the product
Shipping charges non-refundable

3. Discounted Products

❌ No Returns or Refunds

Products bought during sales/discounts are final sale
Exceptions: Case-by-case approval by management only
Refund Method (if approved): Store wallet credit OR original payment method

4. Custom Printed Items

❌ No Returns or Cancellations

Once production starts (48 hours after order), no refunds/cancellations
Damaged only: Follow damaged product policy above

5. Return Process

Email [email protected] within 48 hours with:
- Order number
- Unboxing video proof (for damage claims)
- Clear photos of issue
Our team reviews (usually within 24 hours)
Approved replacements dispatched within 48 hours & delivered within 7 days
Return shipping label provided (damage cases only)

6. Refund Timeline

Refund Type	Processing Time	Credited In
Store Wallet	24 hours	Instant
Original Payment	5-7 business days	Bank/UPI

Note: Shipping charges never refunded. Approved refund will be processed to the original mode of payment & credited within 5 to 7 working days. Any approved store wallet refund will be processed and credited within 24 hours.

7. Non-Returnable Items

Custom printed products (after production)
Discounted/sale items
Intimate accessories/personal care
Opened electronics without defect

8. Contact Support

Email: [email protected]
Response Time: 24 hours (business days)

Have questions? Reach out before purchasing to avoid issues.